ABOUT THE ROLE

As part of the WE Global Health team, this role is for a candidate with a passion for navigating the pharmaceutical and medical device industry to deliver impactful leadership in a growing team. We are looking for a brilliant new Senior Account Manager to take on the day-to-day running of a number of the top clients within our healthcare practice.

The ideal candidate will be a superstar healthcare / pharmaceutical communicator who wants an environment where passion, creativity and curiosity are valued. We are looking for someone who has experience running accounts in the healthcare industry, that span product / data communications, disease awareness campaigns, corporate communications and media campaigns.

Successful candidates will have a knack for first-class client service, top tier storytelling (content creation and media relations) and high-profile campaign delivery. They will have a deep understanding of healthcare audiences and an interest in being part of a growing practice (including the agency responsibilities that might entail). This a great chance for an experienced AM, or newer SAM to take on the challenges and opportunities that come from working for a global agency with great ambitions and greater potential.

If you’re passionate about working for innovative clients and have proven success in managing accounts, know how to make clients happy and are able to effectively motivate a team, we’d love to hear from you.

RESPONSIBILITIES

• Client service
  • Day-to-day client and team management. Including:
    • Partnering with director level on overall account planning, as well as taking the lead on planning project activations/handling overall responsibility for smaller accounts
    • Growing the client relationship and providing strategic counsel
    • Managing the team’s progress on activities and reporting on client’s results
    • Budget management and team resourcing (in conjunction with director level)
• Press office
  • Overall press office leadership including:
    • Development of media materials (press releases, curtain raisers, spokespeople quotes, Q&A documents etc.)
    • Leadership of coordination with client Veeva / LMR review cycles, ensuring attention to detail, accuracy and timely management of amends by broader team
    • Leading media campaigns (inc. developing plans and advising on approach)
    • Managing junior team members on media sell-ins (inc. reviewing media lists), identify and responding to reactive commentary opps
    • Proactive story leadership i.e. working with the junior level staff to identify, develop and pitch new ideas to feed the PR programme, providing strategic media recommendations
    • Content creation and reviews
• New business
  • Support for new business opportunities, including prospect research (sourcing and gathering audience, industry or competitor market data), media and social audits and taking part in pitches
  • Project management of active new business opportunities
• Agency and healthcare practice leadership
  • Involvement in the AM/SAM peer group
  • Oversight/integration between WE Roots team and senior peer groups (WEUKAD and LT)
  • Managing career development and performance of direct reports

PREVIOUS PROVEN EXPERIENCE

• AM/SAM experience of managing healthcare clients / accounts (at UK, EMEA or Global level)
• Proven track record of running successful integrated campaigns, both in the UK and across EMEA (ideally)
• Effective team leader, able to manage efficient and motivated teams, get ahead of issues
• Excellent communication skills (verbal and written) 
• Strong content creation skills – blog, press releases etc. and an editorial eye for reviewing written work
• Proven ability to develop strong senior media relationships and a comprehensive understanding of the media (inc. new media) environments, which they use to develop powerful media narratives
• Experience conducting successful new business development for both prospective and existing clients
• Demonstrated ability to drive strong client relationships, providing strategic and tactical advice, drafting/executing plans, providing thoughtful analysis
• Management of client budgets and reporting

CULTURE

• Fast paced (frequent tight deadlines, multitasking, etc.)
• Strong customer service orientation
• Spirited (look for inquisitive employees who will ask questions, challenge and get stuck in)
• Non-hierarchical, open working environment (ability to work in a team, contribute to meetings)
• Social (willing to get involved in agency life and with your peer group)

WE Communications:

WE is one of the largest communications and integrated marketing agencies in the world. We’re independent, we’re all about our people — both our clients and our employees — and we believe in the power of communications to move audiences to positive action. 

For more than 30 years, we have been helping translate complex innovations into powerful, persuasive stories. Our sector expertise across key verticals — including technology, healthcare, consumer, and brand purpose — translates into insights and strategies that are informed, current and credible.

We work with companies that are embracing the ever-evolving digital world to reinvent themselves, to deliver new value to their customers or reach them in new ways and ultimately improve people’s lives.

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Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.

Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.