Operations Reception Operator

Job ID
United States-WA-Seattle


The Operations Reception Operator will perform administrative, reception desk, customer facing duties (20%) as well as general facilities operations (80%). This position takes a dual role in performing and maintaining the day-to day responsibilities of the WE Reception Desk and facilities to meet the needs of our customers and visitors.


Job Functions:

  • Handle calls, screens call and routes calls effectively.
  • Greets clients and other visitors at the front desk. Notifies appropriate staff member or takes action required to have all non-employee guests sign in and wear a visitor badge.
  • Responds to inquiries and requests for general information from external and internal sources.
  • Maintains front lobby and reception area for a neat and orderly appearance.
  • Receives packages and routes accordingly; may distribute incoming mail and assist in sending outgoing mail and overnight courier packages.
  • Maintain agency kitchens and general facility tasks. This includes the following: unload dishwashers, make coffee, maintain cleanliness and organization of general area, clean/stock refrigerators, etc)
  • Post conference room schedules and check conference rooms throughout the day for cleanliness. Stock white board supplies as needed
  • Handle outgoing mail requests (including general shipping and FedEx). This includes daily interoffice shipments as well as regular mail that is sealed, labeled and ready to be stamped. May assist with larger team mailings (including copying, collating, labeling, etc.) as time allows.
  • Maintain clerical rooms on each floor, including general organization and office supply orders
  • Assist with employee cube moves (including cleaning/prep of cube space, box delivery and assistance moving employee’s personal items to new space).
  • Other duties as assigned.





Minimum/Preferred Requirements:

  • High school education or equivalent required, college degree preferred
  • 0-2 years of professional experience, preferable in a customer service or professional office role
  • Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)


Additional Requirements:

  • Worked in a team environment
  • Client and business environment, Customer service orientation is a must. Job pressure may exist.
  • Must be able to work more than 40 hours per week on occasion
  • Experience working globally or with colleagues in multiple locations; Ability to Travel, up to 5%
  • Faced paced team environment (frequent tight deadlines, multitasking, etc)
  • Strong presentation and consulting skills along with the ability to read, write and speak English
  • Ability to lift up to 25 lbs.




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