Account Manager

Job ID
8158
Job Location
US-NY-New York
Location
United States-NY-New York City
Category
Public Relations

Overview

When you work with WE, you’ll find compelling work with an independent agency that empowers you to be your best and make a difference in your world. We value people who share a passion and believe in the power of change, advocate the voice of the customer and embrace disruptive thinking. We have a fun work environment full of creative, skilled and curious people. If that sounds like you, we want you here.

 

The Consumer Practice is looking for a strategic, creative, jack-of-all-trades Account Manager to join the team. This role will act as a critical day-to-day lead on several high profile pieces of business within the practice. We’re looking for someone who can counsel a client, rally a team, unearth a creative insight, pitch a new client, and then maybe break for lunch. We need a high functioning team player who can immediately hit the ground running.

 

An ideal candidate will have a passion for mining for and telling stories, a high level of initiative, and strong organizational, client management, media relations, social media and writing skills, and can do it all in a fast-paced environment.

Responsibilities

Job Functions:

  • Manage and grow senior level client relationships to assure internal and external stakeholders alignment, by negotiating and managing client expectations and satisfaction
  • Identify and drive digital/social media strategies; either standalone or as elements of communication plans
  • Develop and execute integrated communication plans
  • Provide strategic counsel to key clients and serve as a trusted advisor on clients and competitors
  • Inform, educate, and influence existing and potential future clients directly on WE value and positioning relative to competing agencies
  • Build awareness and showcase capabilities, talent, and results internally and externally
  • Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings
  • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape.
  • Identify global, digital, and social communications trends; educate clients/agency in understanding the importance of social media engagement
  • Assure internal and external stakeholders are aligned
  • Serve as primary day-to-day contact with clients; proactively engage on issues
  • Participate in budget and resource management; tracking team utilization
  • Manage career development and performance of direct reports, managing up to senior staff on crisis issues, and client/team satisfaction while holding the team accountable to demonstrating agency values
  • Other duties as assigned.

 

 

Qualifications

 

Minimum/Preferred Requirements:

  • Bachelor’s degree in Communications, Journalism, Marketing, English or related field is preferred, or the equivalent knowledge and/or experience
  • 4-5 + years of experience in integrated communications or PR, preferably in an agency setting and/or within an applicable industry; 3 + years of management experience required
  • Minimum of 3 years of experience with corporate image, issues/crisis management and strategic communications across multiple audience segments.
  • Exceptional media relations background with demonstrated capacity of working with global business and policy press to manage story development.
  • Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)

 

Additional Requirements:

  • High level of analysis and strategic recommendations based on industry knowledge
  • High level of initiative; take accountability for role on projects
  • Demonstrated creative and strategic mindset
  • Has established editor and/or analyst relationships and has proactively placed stories
  • Made presentations to groups of all sizes; pitched new business
  • Client and business environment:  Customer service orientation is a must.  Job pressure may exist from requirement of handling multiple tasks
  • Experience working globally or with colleagues in multiple locations
  • Fast-paced team environment (frequent tight deadlines, multitasking, etc.)
  • Strong presentation and consulting skills along with the ability to read, write and speak English
  • May need to work more than 40 hours per week on occasion
  • Ability to lift up to 25 lbs.

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