Account Manager

Job ID
8178
Job Location
US-CA-San Francisco
Location
United States-CA-San Francisco
Category
Public Relations

Overview

The Account Manager will create and land campaigns that change the way consumers think about our clients through consumer insights, rich storytelling, and a deep understanding of consumer media. This position will help strategize and run major events for clients while managing fast-moving news cycles to drive clients’ desired outcomes. This position will manage a team to accomplish department objectives and goals.

Responsibilities

Job Functions:

  • Manage and grow senior level client relationships to assure internal and external stakeholders alignment, by negotiating and managing client expectations and satisfaction
  • Identify and drive digital/social media strategies; either standalone or as elements of communication plans
  • Develop and execute integrated communication plans
  • Provide strategic counsel to key clients and serve as a trusted advisor on clients and competitors
  • Inform, educate, and influence existing and potential future clients directly on WE value and positioning relative to competing agencies
  • Build awareness and showcase capabilities, talent, and results internally and externally
  • Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings
  • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape.
  • Identify global, digital, and social communications trends; educate clients/agency in understanding the importance of social media engagement
  • Assure internal and external stakeholders are aligned
  • Serve as primary day-to-day contact with clients; proactively engage on issues
  • Participate in budget and resource management; tracking team utilization
  • Manage career development and performance of direct reports, managing up to senior staff on crisis issues, and client/team satisfaction while holding the team accountable to demonstrating agency values
  • Other duties as assigned.

 

 

Qualifications

 

Minimum/Preferred Requirements:

  • Bachelor’s degree in Communications, Journalism, Marketing, English or related field is preferred, or the equivalent knowledge and/or experience
  • 4-5 + years of experience in integrated communications or PR, preferably in an agency setting and/or within an applicable industry; 3 + years of management experience required
  • Minimum of 3 years of experience with corporate image, issues/crisis management and strategic communications across multiple audience segments.
  • Exceptional media relations background with demonstrated capacity of working with global business and policy press to manage story development.
  • Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)

 

Additional Requirements:

  • High level of analysis and strategic recommendations based on industry knowledge
  • High level of initiative; take accountability for role on projects
  • Demonstrated creative and strategic mindset
  • Has established editor and/or analyst relationships and has proactively placed stories
  • Made presentations to groups of all sizes; pitched new business
  • Client and business environment:  Customer service orientation is a must.  Job pressure may exist from requirement of handling multiple tasks
  • Experience working globally or with colleagues in multiple locations
  • Fast-paced team environment (frequent tight deadlines, multitasking, etc.)
  • Strong presentation and consulting skills along with the ability to read, write and speak English
  • May need to work more than 40 hours per week on occasion
  • Ability to lift up to 25 lbs.

WAG123

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