• Account Manager

    Job ID
    Job Location
    US-CA-San Francisco
    United States-CA-San Francisco
  • Overview

    WE communications, a global, integrated communications agency, is hiring an Account Manager (AM) for its Brand Reputation Management team, joining a team of professionals with diverse backgrounds in strategic communications and consulting, public relations, public and corporate affairs, crisis communications, corporate social responsibility, employee communications, and CEO/executive communications.


    This position will serve as a day-to-day contact for client accounts, with an emphasis on internal communication and employee engagement solutions. The AM will be a key member of the Employee Engagement team, responsible for implementing and developing campaigns that ensure client satisfaction and achievement of objectives, including:

    • Outlining strategy to support clients in transforming their corporate internal culture
    • Advising on CEO/executive leadership communication to employees
    • Delivering communication campaigns for clients, especially internal or employee-focused initiatives
    • Managing client projects and crafting deliverables, such as communication plans, key messaging and collateral materials
    • Developing positive rapport and strong client relationships, particularly for key internal communication accounts
    • Contributing to broader practice development efforts and supporting new business pursuits, targeted marketing, business development and thought leadership activities.

    This position is based in San Francisco, CA



    Job Functions:


    • Provide strategic counsel to key clients and serve as a trusted advisor for clients
    • Manage day-to-day client relationship, providing strategic counsel and overseeing projects
    • Develop and present communications plans that clarify business goals, situation analysis, challenges, solutions, measurement criteria and fiscal planning.
    • Implement communication campaigns. This may include materials development, such as campaign briefs, strategic recommendations, key messaging and communication frameworks as well as written collateral (e.g., tool kits, newsletters, executive presentations).
    • Anticipate potential communications challenges, identify opportunities, develop solutions, and help “sell” and negotiate the ideas
    • Manage, maintain and grow client relationships.
    • Collaborate with other business leads to integrate and drive best results for all parties.
    • Inform, educate, and influence existing and potential future clients directly on WE value and positioning relative to competing agencie

    • Build relationships within the agency and increase internal visibility for our employee engagement/internal communications offerings. This may include developing thought memos and internal presentations, particularly related to internal communications.Manage and grow senior level client relationships to assure internal and external stakeholders alignment, by negotiating and managing client expectations and satisfaction
    • Build awareness and showcase capabilities, talent, and results internally and externally
    • Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings
    • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape.
    • Assure internal and external stakeholders are aligned
    • Participate in budget and resource management; tracking team utilization
    • Manage career development and performance of direct reports, managing up to senior staff on crisis issues, and client/team satisfaction while holding the team accountable to demonstrating agency values
    • Other duties as assigned.





    Minimum/Preferred Requirements:

    • Bachelor’s degree in Communications, Journalism, Marketing, English or related field is preferred, or the equivalent knowledge and/or experience
    • Experience in internal communications, employee engagement, change management, issues management, executive positioning and organizational development.
    • Deep expertise in change management, internal culture development and transformation
    • Experience designing and implementing consulting and communications programs in support of internal communications and organizational transformation.

    • Experience developing communication plans, launching strategies, product and/or issue positioning.

    • Proficiency with business applications (e.g., Outlook, Word, Excel, Lync/Office Communicator, PowerPoint and SharePoint).

    • Strong written and verbal skills.


    Additional Requirements:

    • High level of analysis and strategic recommendations based on industry knowledge
    • High level of initiative; take accountability for role on projects
    • Demonstrated creative and strategic mindset
    • Has established editor and/or analyst relationships and has proactively placed stories
    • Made presentations to groups of all sizes; pitched new business
    • Client and business environment:  Customer service orientation is a must.  Job pressure may exist from requirement of handling multiple tasks
    • Experience working globally or with colleagues in multiple locations
    • Fast-paced team environment (frequent tight deadlines, multitasking, etc.)
    • Strong presentation and consulting skills along with the ability to read, write and speak English
    • May need to work more than 40 hours per week on occasion
    • Ability to lift up to 25 lbs.




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