• International IT Support Analyst(EMEA)

    Job ID
    8455
    Job Location
    GB-London
    Location
    United Kingdom-London
    Category
    Information Technology
  • Overview

    Purpose of the Position:


    WE Communications, one of the world’s largest independent integrated communications agencies, is looking for driven professionals to join our highly successful office in London. With an office in the heart of Covent Garden, we are keen to bolster our ranks with an International IT Support Analyst who will play a pivotal role in keeping our teams operational across the EMEA region.


     


    The IT Support Analyst is a critical role designed to manage the day-to-day IT Support of WE’s EMEA region.  You will be responsible for the region’s tech experience, working closely with Support, Engineering and Enterprise System colleagues across the agency.   You’ll be working in amongst users whose specialty is communication, so strong people and customer care skills are a must.


     


    The agency has a history in technology so is regularly early adopters, especially of Microsoft technologies.   A strong IT support foundation, coupled with a desire to constantly learn is therefore a must.  This is a great opportunity for someone looking to develop their IT experience, from a strong desktop support base, as well as taking on regional responsibility.

    Responsibilities

    The role of International IT Support Analyst, is broken down into 3 main areas.


     


    EMEA IT Support – 75%



    • Resolution and hands on support of technical issues relating to laptops, Windows 10, Macs, printers, copiers, mobile computing devices, and all other peripheral devices – across our London, Munich and Johannesburg offices.

    • Supporting employees, clients and other visitors to the local offices including guest wireless, A/V setup for meetings, and other special events requests.  

    • Providing early hours / afterhours support for the APAC & US regions.

    • Working with Engineering teams to support and develop in the areas of Cloud, Server, Networks & Security.


     


    IT Administration – 20%



    • Office 365, Active Directory, Exchange and phone administration.

    • Administration involved in the onboarding and separation of employees.

    • Making sure Incidents and Service Requests are raised via the correct process, including the recording of all Incidents and Service requests into the ITSM application.

    • The recording of new assets, asset changes, and the re-assignments of existing assets into the ITSM database.

    • Process / Policy creation & updates


     


    Project Participation and Management – 5%



    • Participate and local project management of IT global and local projects such as hardware, software and policy roll outs.


     


     

    Qualifications

    Key Attributes of the Candidate:


     


    Previous proven experience:



    • 2-4 years supporting technology in a fast-paced environment with direct customer service experience including VIP support.

    • Strong client Windows and OS X knowledge

    • Strong Client Hardware knowledge

    • Competent knowledge of IT backend infrastructure(networking and server)

    • Prior experience in a global company preferred

    • Preferred certifications; MCSA, MCSE or A+


     


    Culture:



    • Fast paced team environment (frequent tight deadlines, multitasking, etc.)

    • Strong customer service orientation

    • Willingness to take risks

    • Extensive computer and phone use

    • Interest in technology and how it’s changing our world

    • Open environment


     


    Company Values & Competencies:


    Courage                 –              Initiative and Resilience


    Collaboration        –              Partnership and Interpersonal Skills


    Purpose                 –              Results Driven and Future Focused


    Excellence             –              Client Focus and Developing Self and Others


    Imagination          –              Ingenuity and Agility          


     


     


    *LI-WO1


    WAG123

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