• Insight & Analytics Director

    Job ID
    Job Location
    US-CA-San Francisco
    United States-CA-San Francisco
    Insight & Analytics
  • Overview

    The I&A Director leads the strategy and relationship for a specific client and account team, executing and developing client measurement and insights programs. S/he will be responsible for communication and implementation of the organization’s business strategy with an assigned team and participates in and communicates the execution of the business plan.


    Job Functions:

    • Owns the strategy and relationship for specific assigned Client & Account teams, ensuring relationship growth and client satisfaction by serving as senior consultant for communications measurement, insights and analytics programs.
    • Makes sound and strategic decisions that impact success at the project-level and more broadly to functional, division and company operations.
    • Directs and controls the activities of a broad functional area (I&A) within the company to include planning, staffing, budget and expenses management; Leads I&A client specific business analyst team of 15+ in addition to include 4 client Business Leads.
    • Owns training identification and strategy for the I&A team (hard and soft skills). Partners with Data Lead, Central Lead, and Research Lead on execution.
    • Develops and maintains the team culture in a way that stays true to agency core values.
    • Owns financial management of the assigned client business in partnership with CAO/SVP and Finance team.
    • Leads specific client organic business development.
    • Develop and deliver analytics/research offerings based on client needs and expectations in collaboration with cross-functional leaders i.e. Data Lead, Central Program Lead, and Research Lead
    • Inform solutions development and organizational evolution.
    • Inform execution of I&A business plan
    • Interact regularly with key stakeholders (executives and client decision-makers)
    • Other duties as assigned.


    Minimum/Preferred Requirements:

    • Bachelor’s degree in Mathematics, Statistics, Economics or similar applicable field is required; Master’s degree is highly preferred.
    • 7-10 years of Data Analytics team management experience required.
    • Extensive experience in all I&A disciplines, client management and engagement experience is preferred
    • Working knowledge of web/online analytics tools such as Google Analytics, Adobe Analytics and social media listening platforms such as Talkwalker, Meltwater and NetBase.
    • Knowledge and experience in other market research methodologies such as quantitative and qualitative surveys and secondary research is highly desirable.

    Additional Requirements:

    • Ability to inspire their team through career and personal development.
    • Solid organizational and project management skills.
    • Self-motivated and able to adapt quickly to changing priorities and tight deadlines in order to manage creative capacity.
    • Possess exceptional communications skills.
    • Client and business environment:  Customer service orientation is a must.  Job pressure may exist from requirement of handling multiple tasks.
    • Must be able to work more than 40 hours per week on occasion
    • Experience working globally or with colleagues in multiple locations
    • Strong presentation and consulting skills along with the ability to read, write and speak English
    • Ability to lift up to 25 lbs.





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