• Associate IT Support Engineer

    Job ID
    8603
    Job Location
    US-WA-Bellevue
    Location
    United States-WA-Seattle
    Category
    Information Technology
  • Overview

    Responsible for provisioning and support of all agency and local IT Services Including administrative tasks, hands-on support, and escalations that directly relate to the resolution of our customer’s daily technical experience collaborating with other IT teams as required.

    Responsibilities

    Job Functions:

    • Track and report business challenges and regional point of view to TS team in team  meetings and 1:1s 
    • Responsible for day to day IT support provision and administration in their offices of responsibility whilst providing support for other offices, including the monitoring of the support call stack via Service Manager.
    • Working with local and global  team to provide coverage and a high level of support, handling as required including infrastructure issues as well as client issues and will include 1st & 2nd line handling of infrastructure issues.
    • Responsible for processing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed.
    • Supports external visitors (clients etc.) on office wireless and A/V 
    • Provide local VIP support as required for their local offices of responsibility as well as visiting VIPs.
    • Integrate fully into their local office team, building relationships and fostering goodwill, participating in local initiatives where required.
    • Responsible for processing purchase requests for offices of responsibility, making sure the correct local approval process is met, best price possible is attained and correct approval is received.  
    • Aid in enforcement of established processes and procedures, discussing ideas for process change with team.
    • Partake on projects such as office moves / refurbishments, hardware and process roll outs for offices of responsibility.
    • May provide hands on support for Engineering teams during outages and projects
    • Other job duties as assigned.

     

     

    Qualifications

     

    Minimum/Preferred Requirements:

    • BS in Computer Science or IT related discipline desired
    • 0 – 2 years supporting technology in a fast paced environment with direct customer service experience including VIP support.
    • Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel); Good Windows, OS client and Client Hardware knowledge. Competent (identify backend kit) knowledge of IT backend infrastructure (networking and server).
    • Preferred certifications include: MTA, A+

     

    Additional Requirements:

    • Client and business environment:  Customer service orientation is a must.  Job pressure may exist from requirement of a fast paced team environment (frequent tight deadlines, multitasking, etc.)
    • May need to work more than 40 hours per week on occasion;  Although out of office contact should be limited, the Associate IT Support Engineer should be contactable at all times unless previously agreed with manager.
    • Experience working globally or with colleagues in multiple locations. Ability to travel
    • Strong presentation and communication skills along with the ability to read, write and speak English
    • Ability to lift up to 25 lbs.

    Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

     

    Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.

     

    *LI-TQ1

    WAG123

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