International IT Support Engineer

Job ID
9786
Job Location
GB-London
Location
United Kingdom-London
Category
Information Technology

Overview

WE Communications is on the hunt for a International IT Support Engineer! This is an exciting opportunity for a hands on IT savy individual to  come on board and manage the day-to-day IT Support of WE’s EMEA region. 

 

You will be responsible for the region’s tech experience, working closely with Support, Engineering and Enterprise System colleagues across the agency.   You’ll be working in amongst users whose specialty is communication, so strong people and customer care skills are a must.

 

The agency has a history in technology so is regularly early adopters, especially of Microsoft technologies. 

 

 

 

Responsibilities

This is a great opportunity for someone looking to develop their IT experience, from a strong desktop support base, as well as taking on regional responsibility.

 

The role of International IT Support Engineer, is broken down into 3 main areas.

 

EMEA IT Support – 50%

  • Resolution and hands on support of technical issues relating to laptops, Windows 10, Macs, printers, copiers, mobile computing devices, and all other peripheral devices.
  • Supporting employees, clients and other visitors to the local offices including guest wireless, A/V setup for meetings, and other special events requests.  
  • Providing early hours / afterhours support for the APAC & US regions.
  • Working with Service Desk and Engineering teams to maintain EMEA machines are compliant from a security perspective.
  • Working with Engineering teams to support and develop in the areas of Cloud, Server, Networks & Security.

 

IT Administration – 45%

  • Office 365, Active Directory, Exchange and phone Administration.
  • Administration involved in the onboarding and separation of employees.  The successful candidate will be responsible for managing the regions new hires and leavers via process and region
  • Making sure Incidents and Service Requests are raised via the correct process, including the recording of all Incidents and Service requests into the ITSM software.
  • The recording of new assets, asset changes, and the re-assignments of existing assets into the ITSM database.
  • Process / Policy creation & updates

 

Project Participation and Management – 5%

 

  • Participate and local project management of IT global and local projects such as hardware, software and policy roll outs.

Qualifications

  • 2-5 years supporting technology in a fast paced environment with direct customer service experience
  • Strong communication skills 
  • A degree in IT and/or equivalent (desired but not essential)
  • Experience in selecting methods and techniques for obtaining solutions for varied and diverse special projects.
  • Preferred certifications include: MCSA or MCSE, ITIL V3/V4 Certificate, MCITP, Security +, NET+
  • Proven ability to support an IT Service Desk.
  • Proven ability to support enterprise OS (Windows & Mac OS) and application issues effectively

Equal Opportunity Statement

Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.

 

Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.

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